Resolving conflicts

Related topics

If a data conflict occurs, it is resolved using the selected conflict resolution setting specified in the Advanced Settings dialog box for that application.

You can select to automatically handle conflict resolution or use the default conflict resolution setting, Notify me when conflicts occur. If this setting is selected and a data conflict occurs, the Conflict Resolution dialog box or Same Record Changed and Deleted dialog box appear during synchronization.

Using the Conflict Resolution dialog box

The Conflict Resolution dialog box appears if corresponding records on the device and the PIM contain conflicting data in one or more mapped key fields

  1. Review the conflicting data for a pair of corresponding records . Conflicting data is highlighted. To see the complete value for a highlighted field, Click View. Click Stop to cancel the synchronization.

  2. Select a conflict resolution:

  • Add: Conflicting information is not merged or replaced. For each system, a new record containing the information on the device is created.

  • Ignore: No changes are made to either record.

  • Update: Updates one or more records with the highlighted values.

Using the Same Record Changed and Deleted dialog box

The Same Record Changed and Deleted dialog box appears if one corresponding record is deleted and the other corresponding record has been changed.

Note: The change must be made in the value for a mapped key field.

  1. Review the edited data. Edited data is highlighted. To see the complete value for a highlighted field, Click View.

  2. Select a conflict resolution setting.

  • Add: Restores the record on the system from which it was deleted.

  • Ignore: The record is not changed on either system. It remains deleted on one system and edited on the device.

  • Delete: Deletes the record on both systems.

Resolving conflicts